FAQ

General Questions

• Addition for your privacy policy
• Difference between list-based and tag-based email marketing tool

Account

• Several imprints
• Forgotten password
• Change tariff
• Change payment information
• Settle outstanding invoices
• Cancellation

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Campaigns

• The difference between a newsletter and a campaign
• No double opt in during testing
• Contacts are not contacted
• The difference between an event item and an action item

Emails

• Why use the drag & drop editor?
• Write to Single Optin
• Emails do not arrive
• Emails end up in spam
• E-mail attachments

Contacts / Bounces

• Reasons for increased bounce rates
• A known address is working and the email bounced anyway
• Unlock Bounces

Technical questions

• Prevent phishing warnings
• Browser
• Do I need my own IP address?