Aircall is a cloud-based phone system and communications platform designed specifically for sales and customer support teams. It works without physical phones and includes features such as call routing, analytics, and AI-powered call summaries.

The Aircall integration is available starting with a Basic account.

Connecting Quentn and Aircall

Go to Settings -> API Info and select the Aircall Accounts tab.

Then click the green Add Account button.

You will be redirected directly to Aircall.

Follow the instructions provided there.

Important: You must grant Quentn access to the phone numbers in Aircall. To do this, assign your employees’ phone numbers to the integration.

If you skip this step, you can complete it later. However, it is mandatory for the integration to work properly.

To assign the phone numbers later, go to Integrations -> Apps in Aircall and click Quentn.

Then add the phone numbers.

Assigning Aircall Numbers to Quentn Users

To ensure the system knows which phone number should be used for calls, you also need to assign the phone numbers to the corresponding users in Quentn.

Under API Info -> Aircall Accounts, click Actions next to your connection and then select Settings.

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You will now see a list of all your Quentn users. Assign each user to the appropriate Aircall account.

In the next step, assign the corresponding Aircall phone numbers.

If you leave the Show Insight Cards option enabled, you can open your Quentn contacts directly from Aircall during a call.

Using Aircall and Quentn Together

Once Quentn and Aircall are connected, you can link contacts and calls directly between both systems. You can also transfer contacts to Aircall and automatically respond to call events within Quentn.

Opening Contacts Between Aircall and Quentn

When you receive a call in Aircall, Aircall checks with Quentn to see whether the phone number is already associated with a contact.

If the phone number is known in Quentn, Aircall displays a link to the corresponding contact. You can use this link to open the contact directly in Quentn and view the information stored there.

The connection also works in the other direction:

When you open a contact in Quentn, you can start an Aircall call directly by clicking the corresponding Aircall button.

This allows you to switch between Quentn and Aircall without having to manually search for the same contact in both systems.

Sending Contacts to an Aircall Dialer Campaign

From the contact overview, you can send multiple contacts to Aircall at once and then call them using an Aircall Dialer Campaign.

Requirements

To use Dialer Campaigns, you need an Aircall Pro account that supports this feature.

The user through whom the contacts will be called must also exist in both Quentn and Aircall.

Sending Contacts to Aircall

Open the contact overview in Quentn.
Select the contacts you want to send to Aircall.
Open the bulk actions.
Select “Aircall Dialer Campaign.”
Select the user who is also set up in Aircall.
Run the bulk action.

The selected contacts are then transferred to Aircall.

In Aircall, you can start the Dialer Campaign. Once you start the campaign, the transferred contacts are called one after another automatically.

“Aircall Dialer Campaign” Action Element

You can also send contacts to an Aircall Dialer Campaign directly from within a Quentn campaign.

For this purpose, you can use the “Aircall Dialer Campaign” action element.

When a contact reaches this element, the contact is transferred to Aircall and can then be called as part of a Dialer Campaign.

Within the action element, you also select the user through whom the contact should be transferred to Aircall. This user must also exist in Aircall.

This allows you, for example, to automatically send contacts to Aircall as soon as they reach a specific point in your Quentn campaign.

Responding to Aircall Events

Call events from Aircall are recorded in Quentn and displayed in the history of the corresponding contact.

Using the “Aircall Call Ended” event element, you can now respond within a campaign, for example, when:

an incoming call has ended,
an outgoing call has ended,
an incoming call was missed,
an outgoing call was missed,
a tag was assigned in Aircall.

You define which event must occur and which additional conditions must be met. The contact can then be automatically processed further within your campaign.

Responding to Call Duration

For supported call events, you can also take the duration of a call into account.

For example, you can define that a contact should only continue through the campaign if a call lasted shorter or longer than a specified number of seconds or minutes.

You can then use additional elements in your Quentn campaign as usual.

For example, you can:

assign a tag,
send an email,
process the contact further within a sales pipeline,
create a task,
or trigger another automation.

Conditions

For most Aircall events, you can also define under which conditions Quentn should respond to the selected event.

These conditions are available for the following events:

an incoming call ended,
an outgoing call ended,
an incoming call was missed,
an outgoing call was missed.

These conditions are not available for the “Tag Received” event.

Within the event element, you can choose between different options:

Always respond: The event element responds every time the selected Aircall event occurs.
Number of previous events: You define how many times the selected event must have occurred previously before the contact continues.
Time period: You can also define the period within which the corresponding events should be taken into account.

This allows you to control more precisely when an automation should be triggered.

Example: Multiple Missed Outgoing Calls

You do not want to respond after the first unsuccessful call attempt, but only after a contact could not be reached several times.

To do this, select the “Outgoing Call Missed” event and then define the appropriate condition.

For example, you can specify that a contact should only continue once several outgoing calls have been missed within a certain period.

You can then, for example:

assign a tag,
send an email,
process the contact further within a pipeline,
or trigger another action.

One possible use case would be to automatically send an email informing the contact that you have tried to reach them by phone several times.

Assigning Users

Aircall calls can be associated with specific users. This is especially relevant if several sales team members each use their own Aircall phone number.

The user assignment in the event element allows you to define which Aircall user an event should apply to.

Example:

A sales team member calls a contact using their personal Aircall number. The contact later calls that number back, but the sales team member does not answer the return call.

Because the phone number is assigned to that specific user, the event can be associated with the responsible team member.

This allows you to respond specifically to call events related to individual users in Quentn.

“No User Assigned”

Not every phone number in Aircall has to be assigned to an individual user.

For example, an entire team may use the same phone number.

If a contact calls this number back and no one on the team answers, the event cannot be assigned to a specific team member.

In this case, you can select “No User Assigned” in the event element.

This allows you to specifically respond to events where an Aircall number or team is involved, but no individual user can be assigned.

This option is particularly useful if you want to create separate automations for personal phone numbers and shared team numbers.

If you instead respond to all users in general, several event elements may respond to the same event. This can cause automations to overlap.

“Tag Received” Event

In Aircall, calls can be assigned tags.

You can also use these tags to process contacts further in Quentn.

When you select the “Tag Received” event in the Aircall event element, you can choose a specific Aircall tag.

Aircall sends the relevant information to Quentn. Because the phone number is associated with a contact in Quentn, Quentn can determine which contact the call event belongs to.

Quentn then checks whether the Aircall tag selected in the event element is included in the tags that were transmitted.

If the selected tag is present, the contact continues through the event element.

Example

You use the following tag in Aircall:

“Interested in Product A”

You also select this tag in the Aircall event element in Quentn.

After a call, a team member assigns the tag “Interested in Product A” in Aircall.

Aircall sends this information to Quentn. Quentn uses the phone number to associate the event with the corresponding contact and checks whether the selected tag is present.