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Connect WhatsApp and Quentn – how to set up the integration

In this article, we’ll show you how to connect Quentn with WhatsApp Business using hellomateo.

What is hellomateo?

hellomateo is an integration software that connects WhatsApp with Quentn. This allows you to automate your communication and send WhatsApp messages directly from Quentn. At the same time, you can also trigger actions in Quentn when something happens through hellomateo – for example, when a new message is received or a contact is created.

With this integration, you save a lot of manual work. For example, you can:

  • send automated WhatsApp messages,

  • create contacts,

  • trigger emails,

  • update customer segments,

  • send Instagram Direct Messages,

  • and much more.

Requirements

Before you get started, you should keep a few things in mind:

  • You must use WhatsApp through the WhatsApp Business API. The integration does not work with the regular WhatsApp Business Messenger app.

  • Your WhatsApp Business API provider must provide the appropriate interface. Not all providers can set up the connection with Quentn and hellomateo.

  • With hellomateo, you have access to over 6,000 apps via Zapier that you can connect to WhatsApp – including, of course, Quentn.

Example: Send an automated WhatsApp message from Quentn

  • Log in to Zapier and create a new Zap.

  • Select Quentn as the trigger. Under “Account,” enter your personal key (only required the first time) and click “Continue.”

  • Define the event (e.g., new contact) that should trigger the message.

  • Click the plus icon to add a new action.

  • Search for hellomateo and select the latest version.

  • Under “App & Event,” choose the option Send Message Template.

  • Enter your personal hellomateo API key (only required the first time).

  • Fill in all relevant fields. For WhatsApp messages, you must at least provide:

    • “From” with your sender number,

    • “Template ID” with the message template, and

    • “To” with the recipient information.

Done! From now on, Quentn will automatically send your WhatsApp message whenever the chosen event occurs.

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