Email is our preferred support channel — it usually makes it much easier to describe issues clearly.
To help us support you quickly and without a lot of back-and-forth, please include all necessary information when creating a ticket. Complete details can shorten the processing time and allow us to help you faster and more directly!
For example, we may need:
The email address your Quentn account is registered with
Is it about a newsletter or a campaign email?
Which campaign is it about?
Which element in the campaign is affected?
Please don’t write “unnamed element.” With a bit of bad luck, there may be several of them.
Which sequence do you mean?
Which email do you mean? Please share the subject line with us.
Are you having an issue with a form? Please describe it in detail and also send us the URL of the website where you embedded the form.
Did a test not work as planned? Please let us know which test contacts you selected.
Feel free to add meaningful screenshots that clearly show the situation you described.
Of course, you can also send us a Loom video — please make sure these videos are no longer than 1:30 minutes. Nobody likes endless voice messages, and they make support much harder for us. Especially when several departments are involved, long videos can be very time-consuming.
You’re welcome to create the ticket directly from your account! To do this, click the question mark and then “Write a ticket.”